The responsible person who processes your personal data is:

9 Palaces TCM – Traditional Chinese Medicine & Acupuncture
Urs Schelbert
Kleinstadt 6
6440 Brunnen Schwyz
Switzerland

UID: CHE-298.839.582

Email: info@9palacestcm.com
Tel.: +41 41 525 77 00

Purpose of Processing
The collection and processing of your personal data primarily serve the purpose of communicating with you. This includes marketing purposes and relationship management. For this, we use communication data and master data. We may also collect and process personal data for the fulfillment and execution of the treatment contract. Based on your use of our website, we process your data for the purposes explained below.

Website Provision and Logfile Creation
When you visit our website, we automatically collect general technical visit information in so-called log files. This includes, for example, the IP address of the device used for the visit. The collection and processing of these log files serve the purpose of enabling the use of our website (establishing a connection), permanently ensuring and enhancing the security and stability of our systems, enabling the optimization of our Internet offering, and serving internal statistical purposes.

Contact Form and Email Contact
You can contact us via the contact form or email. The data collected in the process is processed to review your inquiry and get in touch with you, for example, to schedule an appointment.
Our forms are created using Ninja Forms. Ninja Forms does not store files on their servers.
When communicating via unencrypted email, there is a risk that data may be lost, intercepted, or manipulated. The confidentiality of data cannot be guaranteed during the transmission via unencrypted email. The same applies to messenger services. We cannot guarantee the confidentiality of communication via unencrypted email or messenger services. If you contact us via email, messenger, or similar services, we understand this as consent to the use of these communication channels. We also reserve the right to contact you through these communication channels.

Appointment Booking
You can book an appointment with us through appointment requests or by phone. The data collected in the process is processed to record the appointment, prepare for it, and create a patient profile.

Disclosure
We treat your personal data confidentially and only disclose it to those third parties listed in this privacy policy.
For various administrative tasks, our practice uses external service providers. These external service providers may have access to your personal data due to their activities, and they are contractually obliged to treat your personal data confidentially. In this context, your personal data may be disclosed to the following recipients, in particular:

Trustees in connection with accounting and invoice creation and dispatch,
Tax consultants, if necessary for the preparation of tax returns,
IT service companies that provide the software programs and services we use and manage the website,
Debt collection companies, if we need to assert our claims through debt collection,
Law firms in the event of a dispute arising from the treatment contract,

Furthermore, we disclose your personal data to health insurance companies and insurers, particularly in connection with the billing of services provided by us. We may also disclose your personal data to offices and authorities, such as cantonal or federal health authorities, if necessary for the management of our practice and the granted authorizations.

We may also disclose your personal data to other medical and health professionals (such as doctors, naturopaths, etc.) if necessary for medical treatment, for example, to obtain second opinions or supplementary information or to ensure representation. If necessary for medical treatment, we may also request information about your medical history from other medical and health professionals (e.g., your general practitioner) and disclose that you are receiving treatment from us.

If you receive herbal medicine, your personal data may also be sent to the supplier (e.g., Dr. Noyer, Lian Herbs, or Complemedis).

Your personal data (such as findings, treatment suggestions, etc.) may also be shared with your relatives.

Disclosure Abroad
We use the server and cloud services of Hostpoint, which are located in Switzerland.

Use of Cookies
Cookies are small units of information that help your browser to be uniquely identified and can store additional information such as user settings. When you visit our website, cookies are automatically stored on your device. Cookies help to make your visit to the website easier, more pleasant, and more meaningful. We use the following cookies:

Technically necessary cookies: These cookies are essential for the functioning of our website and cannot be deactivated in our systems.
Functional cookies: These cookies enable the provision of enhanced features and personalization. They can be set by us or by third parties whose services we use on our website.
Analytical cookies: These cookies enable us to count visits and identify sources of access in order to determine and improve the performance of our website.
Marketing cookies: These cookies and other tracking technologies allow personalized advertising to be displayed to you.

You can configure your browser to block cookies. However, this may result in certain areas of the website not functioning.

Social Media Plug-ins
We also use so-called plug-ins from social networks such as Facebook, Twitter, Youtube, Pinterest, or Instagram on our websites. This is visible to you (typically through corresponding symbols). We have configured these elements to be deactivated by default. If you activate them (by clicking), the operators of the respective social networks can register that you are on our website and where and can use this information for their purposes. The processing of your personal data is then the responsibility of this operator according to its data protection regulations. We do not receive any information about you from them.

Contact
If you have any questions about the processing of your personal data or the exercise of your data protection rights, you can contact us at info@9palacestcm.com or +41 41 525 77 00.

Changes
We reserve the right to update and adjust this privacy policy at any time without prior notice. The respective current version published on our website applies.

By using our website, you agree to these terms and the corresponding processing of your personal data.